Home / Conditions of Sale for Online Purchases

Conditions of Sale for Online Purchases

  1. Tax on Purchases. In accordance with local law, your Inter-Co online purchases will be subject to a Harmonized Sales Tax (HST) of 13%. If the tax rate changes before your purchase is shipped, the rate in effect at the time your order ships will apply.

  2. Payment. All prices are in Canadian Dollars. The Inter-Co online store accepts a variety of payment methods using the PayPal payment system. Information on acceptable payment methods will be shown on the checkout page when completing a purchase. Inter-Co has elected to use the PayPal system to ensure the protection of your private financial information.

  3. Returns. If you are dissatisfied with an item, you can request a return by e-mailing us at onlineorders@inter-co.ca For eligible products, you have up to 5 calendar days from the time you receive the item to initiate a return. Items ineligible for a return include:

    • items that do not have all original packaging available to return with the product
    • items which have been installed (or partially installed)
    • items which have any physical damage or markings caused by the customer
    • items which have had any protective wrapping removed
    • custom-sized items or special-order items
    • due to custom colour and sizes, all toilet partition orders are NOT SUBJECT TO EXCHANGE, RETURN OR REFUND
    • due to custom colour and sizes, all locker orders are NOT SUBJECT TO EXCHANGE, RETURN OR REFUND

    Upon receipt of a request for a return of item, Inter-Co will confirm whether such item is returnable and issue a Return of Goods Authorization (RGA) number. The customer may then return the item, at its cost, to Inter-Co's main warehouse location: 20 - 800 Arrow Road, Toronto, Ontario, M5M 2J1, Attention: Returns, referencing the RGA number. Within 5 days following receipt of the item and inspection of the goods, Inter-Co will issue a refund for the item. Please note that all refunds shall be based on the purchase price of the item less a 35% re-stocking fee. There shall be no refund for any shipping costs for the product.

  4. Shipping. Items ship as they become available. Inter-Co does everything possible to ship within the indicated lead times, but does not guarantee these lead times. Once the item leaves our warehouse, the shipping method you choose on the checkout page determines how quickly your shipped item delivers to your doorstep. Shipping costs are calculated and displayed before you complete your order on the Inter-Co online store. Shortly after you place your order, you will receive an order acknowledgement email to confirm your order details, including shipping information. The Inter-Co online store sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside of Canada. If there are problems with your shipment, please contact us at onlineorders@inter-co.ca

Material Safety Data Sheets (MSDS)

Inter-Co is not a manufacturer and does not have its own Material Safety Data Sheets (MSDS). MSDS are available from our manufacturers and we will be pleased to provide it to you upon request. If you require MSDS information, please contact us at info@inter-co.ca.

Warranty Information

All of our products come with a comprehensive manufacturer's warranty, a copy of which is available upon request. Inter-Co does not warranty manufacturing defects, as this is covered by the manufacturer's warranty. If you require warranty information, please contact us at info@inter-co.ca.